This is the hotel’s mission statement, and despite a couple of hiccups, this was our experience on our week’s holiday. When we arrived, we found a twin room had been booked for us, no problem, the staff decided that until our double room was free on the top floor, we were placed in a luxury suite for 2 days. We then moved to our 5th floor booked room, and it was fantastic. Great view of the ocean and sunset, and beautiful sounds of the surf. The breakfast spread is superb, the best I’ve ever had in Bali. When the time came to leave, we approached the concierge and asked for a 1pm departure. Despite this time being out of sync with their normal shuttle (and it being a very busy Sunday), the concierge dropped everything and personally drove us to the airport. Thank you, thank you, Kuta Paradiso, we will be booking again in 2015 to celebrate my birthday in November!
“Ozziekim27, Melbourne, Australia” From Tripadvisor